Return & Refund Policy

Effective Date: 28 April 2026

Last Updated: 28 April 2026

At VAIRAW, we are committed to delivering fresh, high-quality food products directly from the producer to your home. Customer satisfaction is important to us. This Return & Refund Policy explains when returns, replacements, and refunds are available.

1. General Policy

Due to the nature of food and agricultural products, returns may not be accepted once an order has been delivered, except in situations covered under this policy.

2. Eligible for Return or Replacement

You may be eligible for a return, replacement, or refund if:

You receive a damaged package.
You receive the wrong product.
The product is missing from your order.
The product is spoiled or unfit for consumption upon delivery.
The product has a manufacturing or packaging defect.

3. Products Not Eligible for Return

The following products are generally not eligible for return:

Products opened, consumed, or partially used by the customer.
Products damaged due to improper storage after delivery.
Perishable items returned after an unreasonable delay.
Products purchased during clearance or special promotional offers, unless damaged or defective.
Products with minor natural variations in color, size, texture, or appearance resulting from agricultural production.

4. Reporting an Issue

If you experience any issue with your order, please contact VAIRAW as soon as possible after delivery. To help us process your request quickly, please provide:

Your Order ID.
Clear photographs of the product and packaging.
A brief description of the issue.

5. Inspection & Approval

All return, replacement, and refund requests are subject to verification by VAIRAW. We may request additional information before approving any claim.

6. Refund Process

If your request is approved, the refund will be processed using the original payment method where applicable. If the order was paid through another approved payment option, the refund will be issued accordingly.

Refund processing times may vary depending on the payment provider or financial institution.

7. Replacement Policy

Where possible, VAIRAW may offer a replacement instead of a refund for eligible products, depending on product availability and the nature of the issue.

8. Order Cancellation

Orders may be cancelled before dispatch. Once an order has been packed or dispatched, cancellation may no longer be possible.

9. Non-Refundable Charges

Delivery charges, handling fees, or other service charges may not be refundable unless required by applicable law or where the error was caused by VAIRAW.

10. Fraud Prevention

VAIRAW reserves the right to refuse refund or replacement requests in cases of suspected misuse, repeated false claims, or fraudulent activities.

11. Changes to This Policy

VAIRAW may update this Return & Refund Policy at any time. Any changes will be published on this page with the updated "Last Updated" date.

12. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

VAIRAW
Email: support@vairaw.com
Website: https://vairaw.com

By placing an order with VAIRAW, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.